Terms & Conditions

Last updated: July 7, 2026

These Terms & Conditions ("Terms," "Agreement") govern the services provided by A2Z Home Co, LLC ("A2Z," "we," "us," or "our"), a Texas limited liability company serving the Greater Austin area. By requesting, scheduling, accepting an estimate, or using a2zhomeco.com, you ("you," "client") agree to these Terms. Please read them carefully.

1. Our Service & Service Agreement

A2Z is your single point of contact for home services. We coordinate licensed, insured, independent service professionals to perform your work, manage the project on your behalf, and stand behind the results. The professional performing your work is an independent contractor, not an A2Z employee. Trades that require state licensing in Texas — plumbing (TSBPE) and electrical & HVAC (TDLR) — are performed by professionals holding the applicable Texas license; license numbers are available on request. The specific services to be performed and the expected completion timeframe are set out in your estimate, quote, work order, or project agreement.

2. Estimates & Pricing

Estimates are based on the information you provide and conditions visible at the time of estimate, and are an estimate only — not a guaranteed final price.
Unless stated otherwise, an estimate is valid for 30 days; after that it may expire or change.
Prices are based on current material costs and labor rates; significant changes may result in a revised estimate.
Published prices on our website (such as handyman minimums or flat rates) are starting points for general information and are not a final quote.
The final price is confirmed before work begins.

3. Acceptance, Contracts & Agreements

By accepting an estimate (in writing, electronically, or by authorizing us to proceed), you authorize A2Z to schedule and begin the work as described. Booking inquiries made through the website are non-binding until a formal estimate or agreement is confirmed. For larger projects, a separate written project agreement will govern the specific scope, schedule, and price.

4. Change Orders & Scope Changes

Any additional materials, work, or changes outside the agreed scope — whether requested by you or recommended by us — require an approved change order and may result in additional charges and a revised timeline. Unforeseen issues discovered after work begins (for example, hidden damage or code requirements) will be presented to you, and we proceed only with your written approval.

5. Schedule & Completion

We schedule arrival windows and notify you when your professional is on the way, and we work to complete services within the timeframe stated in your estimate or agreement. Completion dates are good-faith estimates and may be subject to delays beyond our control — including weather, material availability, permitting, or unforeseen conditions. If additional time is needed, we will work with you to arrange it.

6. Materials & Supplies

Unless your agreement states otherwise, the service professional provides the tools, equipment, and materials needed for the job. If unforeseen materials are required, we will inform you, and you may approve or deny the additional purchase before we proceed.

7. Invoices & Payment

Payment is due upon completion unless otherwise agreed. A deposit may be required on larger projects.
We accept card, bank transfer (ACH), and other stated methods.
Past-due balances may incur reasonable late fees.
Prices are exclusive of any applicable Texas sales tax, which is added where the law requires.

8. Warranties & Guarantees

All services are performed professionally and to industry standards. We warrant the workmanship of completed services for one (1) year from completion; report any concern promptly and we will remedy covered workmanship issues at no additional labor cost. Manufacturer warranties on installed products are passed through to you where applicable. The warranty excludes normal wear and tear, misuse, customer-supplied materials, pre-existing conditions, and work performed by others.

9. Client Responsibilities

Provide accurate information about the work and your property.
Provide safe, clear access to the work area at the scheduled time.
Secure pets, children, and valuables, and disclose known hazards (e.g., wiring, leaks, pests, hazardous materials).
Obtain any required HOA approvals. Permits are pulled by the performing professional where required by law.

10. Safety Requirements

For everyone's safety, please keep the work area accessible and free of hazards, keep children and pets away from active work zones, and allow our professionals to follow applicable safety codes and manufacturer specifications. We reserve the right to pause or reschedule work if a site is unsafe.

11. Insurance & Liability

The independent professionals we coordinate carry their own insurance, including general liability and, where applicable, workers' compensation. We are not responsible for pre-existing conditions, latent defects, code-upgrade requirements uncovered during work, or matters outside the agreed scope. To the maximum extent permitted by law, A2Z's total liability for any claim is limited to the amount you paid for the service at issue, and we are not liable for indirect, incidental, or consequential damages. Nothing in these Terms waives any rights you have under the Texas Deceptive Trade Practices–Consumer Protection Act (DTPA) or other consumer-protection law.

12. Cancellations & Your Right to Cancel

Please give at least 24 hours' notice to cancel or reschedule a scheduled appointment; short-notice cancellations or missed appointments may incur a trip fee. Deposits for larger projects may be non-refundable to the extent of materials ordered or work performed.

Three-day right to cancel (in-home sales). If you sign a contract for services at your home (or somewhere other than our normal place of business) for more than $25, federal and Texas law generally give you the right to cancel within three (3) business days without penalty. To cancel, notify us in writing within that period using the contact details below. We will provide the statutory cancellation notice with any in-home contract.

13. Communications (Calls & Texts)

By providing your phone number, you consent to receive calls and text messages from A2Z (including via automated technology) about your request, appointments, and our services. Consent is not a condition of purchase. See our Privacy Policy for details on how we handle your information.

13a. Text Message (SMS) Terms of Service

A2Z Home Co, LLC sends text message updates and responses to customers about pricing, appointments, and the home services offered at a2zhomeco.com. When you opt in to the service, we may send you a message to confirm your signup.

Message and data rates may apply.
Message frequency varies.
Text HELP for help. Text STOP to cancel.

You can cancel the SMS service at any time by texting STOP to (512) 883-9947. After you send "STOP," we will reply to confirm that you have been unsubscribed, and you will no longer receive messages from us. If you want to join again, just sign up as you did the first time and we will resume sending messages.

If at any time you forget which keywords are supported, text HELP to (512) 883-9947. After you send "HELP," we will respond with instructions on how to use the service and how to unsubscribe.

Participating carriers include AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). Carriers are not liable for delayed or undelivered messages.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle mobile information.

14. Intellectual Property — Name, Logo & Images

The A2Z Home Co name, logo, branding, website content, text, graphics, and images are the property of A2Z Home Co, LLC (or its licensors) and are protected by trademark and copyright law. You may not copy, reproduce, distribute, or use our name, logo, or content without our prior written permission. We may photograph completed work for quality and marketing purposes; if you prefer we do not use photos of your project, tell us in writing.

15. Website Use

Our website is provided to share information about our services, let you request estimates, and facilitate communication. We work to keep service descriptions, pricing, and availability accurate, but we do not guarantee the site is uninterrupted or error-free, and prices and information are subject to change without notice.

16. Larger Remodeling & Construction Projects

For larger residential remodeling or construction jobs, additional terms and any statutorily required disclosures — including mechanic's and materialman's lien notices under Texas Property Code Chapter 53 — will be provided in a separate written project agreement before work begins.

17. Disputes & Governing Law

We will work in good faith to resolve any issue directly first — please contact us so we can make it right. These Terms are governed by the laws of the State of Texas, with venue in Hays County, Texas (or the county where the work was performed), without regard to conflict-of-laws rules.

18. Changes to These Terms

We may update these Terms from time to time. Changes are effective when posted, and we will update the "Last updated" date above. The current version is always available at a2zhomeco.com/terms.

19. Contact Us

Questions about these Terms?
A2Z Home Co — Greater Austin, TX
Phone: (512) 883-9947
Email: info@a2zhomeco.com